[Update: Official acknowledgement] Warzone Pacific Xbox crashing or freezing (taking to home screen) issue could be fixed with these workarounds


    New updates are being added at the bottom of this story…….

    Original story (published on December 31, 2021) follows:

    Call of Duty: Warzone is a popular online battle royale multiplayer game that was released last year. Successor to Black Ops Cold War, it is one of the few versions of Call of Duty that is free to play.

    Developed by Raven Software and published by Activision, Warzone players experience some new issues every few days thanks to the developers dishing out new content.


    Unsurprisingly, Warzone players are now saying that the game is crashing or freezing on their Xbox after the recent Pacific update. Many say that they are sent back to the home screen or dashboard whenever it crashes.

    This is a really serious issue since it is affecting every game mode and is preventing Xbox users from playing the game altogether.

    Users said they tried generic troubleshooting steps like reinstalling and restarting the console but Warzone Pacific is still crashing on their Xbox. It is interesting to note that the same issue was reported on PS5 a few days ago.


    So whenever we try and start a game my friends game resets. The entire warzone pacific game. When he signs in to my account it allows him to play from his Xbox. When I sign into his account it crashes. When I switch back to mine it works fine. What could be the issue with his warzone account that’s causing the game to crash and how can we fix it?

    So can anyone tell me why war zone is crashing my brand new Xbox series x? The new halo does it as well. Click on the game from Home Screen Xbox crashes. Just got my hands on this Xbox at target and sold my old Xbox one s that had small glitch problems compared to this. I can’t even get into the game. This issue need to be fixed or Im fixing to sell out and roll with a PS5!!!

    As it turns out, Raven Software seems to be aware of the issue where Warzone players are unable to connect if they don’t own an Xbox Live Gold subscription.

    A card on their Trello board indicates that the issue started on December 16 and is currently under investigation.

    Click/tap to enlarge image (Source)

    Fortunately, we came across a bunch of workarounds that seem to be helping those having crashing and freezing issues with the Xbox version of Warzone Pacific.

    Some players say that they are able to play Warzone Pacific normally if they subscribe to Xbox Live Gold or get the Game Pass.

    Another workaround that might help involves clearing the local save data and rebooting the console. In case you don’t know how to, you can watch the video below to learn more.

    Last but not the least, it looks like the Nvidia Low Latency setting is causing the game to crash for some. Disabling the toggle is helping some Warzone Pacific players to normally play the game.

    Nonetheless, we will be keeping an eye out if and when a fix will be released and update this space accordingly. In the meantime, you can check out our dedicated COD bug tracker to see which issues affect Black Ops Cold War, Warzone, and Vanguard players.

    Update 1 (January 4)

    02:00 pm (IST): One of the users on YouTube has shared some of the troubleshooting steps the affected may try to see if the issue gets resolved on their unit.

    Update 2 (January 12)

    10:31 am (IST): Raven Software took to Twitter to announce that they will roll out an update aimed to fix different issues for both Xbox and PlayStation players. So, we can hope this fixes the crashing issue on Warzone Pacific.

    Update 3 (January 13)

    03:20 pm (IST): The latest mid-season patch for COD: Warzone mentions bug fixes for issues causing instability for Xbox players with more fixes coming soon.

    Fixed several issues causing instability on the Xbox and PlayStation platforms.
    – More fixes to come. (Source)

    Update 4 (January 14)

    10:25 am (IST): There are a few general troubleshooting steps that you could try performing in order to fix the crashing or freezing issues on Xbox consoles while playing Warzone.

    The first and most obvious being is to restart the game and the console. You can also double-check the internet connection to make sure it’s working as expected.

    Another step that you could take is to clear the cache on your Xbox. In case you aren’t aware of the process to clear cache, you can check out this guide.

    Lastly, you could try reinstalling the game and downloading all the necessary packs from scratch.

    Update 5 (January 15)

    10:50 am (IST): The Xbox Live issue where players were getting the error ‘A required network service has failed’ is now also listed in the official known issues tracker.

    Some players without Xbox Live Gold have reported receiving “A required network service has failed.” error messages when attempting to connect to the game. (Source)

    Apart from that, Raven Software has also confirmed that they’re aware of an issue where controllers get disconnected or become unresponsive on Xbox and PC. As a workaround, the game makers recommend doing the following:

    You may need to disconnect and reconnect your controller.

    Tip: Make sure your controller’s firmware is up to date. Learn how to update an Xbox wireless controller. (Source)

    Note: We have more such stories in our dedicated Gaming Section so be sure to follow them as well.

    Featured image source: Call of Duty

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