The adoption of cutting-edge international technologies in the production, transmission, and distribution of energy and water by the Dubai Electricity and Water Authority (DEWA) helped the company set world records in energy and water performance indicators, outperforming a slew of leading utility companies in the European Union and the United States in a variety of global competitiveness metrics.

DEWA’s success has propelled it to the forefront of the world’s most exceptional and innovative utilities.

DEWA’s MD and CEO, Saeed Mohammed Al Tayer, stated that the company uses the most up-to-date smart tools and technologies and develops its own internal technologies to increase the capacity and efficiency of its power generation, transmission, distribution, and control networks. DEWA values innovation and sees it as a fundamental pillar in the development of its services, initiatives, strategies, and work plans in order to improve DEWA’s competitiveness and ensure the happiness of all stakeholders.

DEWA has reduced Customer Minutes Lost (CML) in Dubai over the last decade, from 6.88 minutes per year in 2012 to just 1.43 minutes in 2021, the lowest rate in the world. The rate of water distribution network losses was 10.9 percent in 2012, and by 2021, it had dropped to 5.3 percent, compared to roughly 15 percent in North America. Meanwhile, losses in Dubai’s electricity transmission and distribution networks were 3.3 percent, compared to 6-7 percent in Europe and the United States. In the summer, the availability and reliability of electricity producing plants reached 99.66 percent and 99.98 percent, respectively, which is among the highest rates in the world.

DEWA has also increased fuel consumption efficiency in production units to almost 90%, putting it on par with the finest in the world. DEWA’s use of cutting-edge technologies increased production efficiency by 37.63 percent between 2006 and 2021, resulting in significant cost savings and a reduction of 32 percent in carbon emissions.

DEWA was successful in increasing the efficiency of photovoltaic solar panels in addition to increasing the efficiency of natural gas power facilities. Its early projects used the first generation of photovoltaic panels with thin sheets, which had an efficiency of only 11.8 percent, but it has already achieved a 19 percent efficiency rate. DEWA improved the effectiveness of its solar panels by using mono-solar cell technology, self-cleaning procedures, and an innovative system to track the sun’s position.

The organization’s digital wing, ‘Digital DEWA,’ is working to rethink the concept of a utility and transform DEWA into the world’s first digital utility with autonomous renewable energy and storage technologies. Dubai is becoming the first city to supply energy and water services using artificial intelligence (AI) due to its widespread use of AI and digital services.